Master Technician

Department: Aftersales / Workshop

Reports To: Service Manager / Aftersales Manager

Role Purpose

The Master Technician is responsible for carrying out complex diagnostics, repairs, and technical support within the workshop. The role acts as the highest level of technical expertise, supporting the workshop team, ensuring manufacturer standards are met, and contributing to productivity, quality, and customer satisfaction.

Key Duties & Responsibilities

Technical & Diagnostic Expertise

Carry out advanced diagnostics, fault finding, and complex repairs
Diagnose electrical, mechanical, and software-related faults
Support and mentor Technicians and Apprentices
Act as technical lead for difficult or repeat repair cases

Workshop Support

Assist the Service Manager with technical workflow and job allocation
Ensure all repairs are completed to manufacturer standards
Road test vehicles and carry out quality control checks
Minimise repeat repairs and warranty rejections

Warranty & Manufacturer Compliance

Complete warranty repairs accurately and efficiently
Ensure all job cards and documentation meet manufacturer requirements
Support warranty audits and technical investigations

Training & Development

Support the training and development of the workshop team
Keep up to date with manufacturer technical bulletins and training
Assist with new model, EV, and hybrid technology support

Health, Safety & Housekeeping

Ensure compliance with health & safety procedures and workshop standards
Promote a clean, safe, and professional working environment

Skills, Knowledge & Experience

Fully qualified Motor Vehicle Technician
Master Technician / Level 4 / Brand Master accreditation preferred
Extensive experience within a franchised dealership environment
Advanced diagnostic and fault-finding skills
Strong understanding of modern vehicle systems including EV & hybrid
Ability to work independently and support team development

Personal Attributes

Highly analytical and methodical approach
Strong attention to detail and quality-focused
Professional, reliable, and proactive
Confident communicator and mentor